Description
About this role
Client Experience Transformation, Marketing and Change Management, Associate
Are you looking to expand your change management, marketing, and design skills? We are seeking a candidate who is passionate about the client experience and looking to impact people, processes and technology driving awareness and adoption both internally and externally! The ideal candidate has an understanding of change management principles, communications strategy and experience executing change strategies. They enjoy working cross-functionally, understanding the needs of clients and colleagues and ensuring both are set up for success with details and thorough analysis and execution of plans.
About BlackRock
BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2023, the firm managed approximately $9.4 trillion in assets on behalf of investors worldwide!
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: Client Experience Delivery, Wealth, Client Experience Operations and Client Experience Transformation.
The Change Management role will sit within CX Transformation which works to accelerate progress towards our CX mission via research and competitive insights, analytics, marketing and change management.
The Change Management role will help us bring to life our transformation strategy impacting the broader Client Experience organization. That means working collaboratively with product owners, various program/workstream leads, and impacted internal parties like client business/sales/service/investment teams to deliver client and employee-oriented solutions using marketing, change management and communications skills. Additionally, a large focus for this role will include the implementation of change management strategies, leveraging established change management methodologies and tools to develop and execute strategic plans supporting the people adoption of process and technology changes.
Key responsibilities:
- Identify and assess the scope of change initiatives and develop plans accordingly
- Design, build and complete tailored change management strategies and communications (emails, newsletters, one, guides, and Power-Points) to various audiences to highlight how transformation solutions address client experience needs or tell the story of an organization
- Contribute to the communication strategy and work with key client stakeholders to develop communications materials.
- Develop the training strategy in collaboration with key client stakeholders.
- Have experience with change management methodology, tools, and techniques, as well as a strong understanding of organizational development, communication, and training;
- Use your creative design & storytelling talents and proficiency in Microsoft Office. (Adobe, Sketch, Stensul, a plus) to bring concepts and messages to life through presentation materials, proposals, marketing materials and customized templates for partners at all levels — both internally and externally
- Support development of external marketing strategy to raise client & market awareness and adoption of CX solutions
Requirements:
- 2+ years experience in change management consulting, internal communications, or product marketing work supporting large enterprise programs across people/process/tech
- Familiarity with change management strategies and/or methodologies
- Highly organized, detail-oriented, and have the ability to multitask and prioritize effectively
- Pro-active, self-starter with ability to organize, prioritize and execute multiple projects across multiple stakeholders simultaneously in a deadline-driven environment
- Ability to build relationships with a variety of partners and stakeholders across various teams; Must be a great teammate and able to work collaboratively with and through others
- Strong design and communication skills (with a high emphasis on written communication) and visual storytelling
- Consider yourself a PowerPoint “wiz” and enjoy using PowerPoint to craft a story that is visually appealing
- Experience with standard email platforms such as Populo, Eloqua and Stensul are a plus
- Proficient user of Adobe InDesign, Illustrator, Photoshop, etc are a plus
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Job requisition #
R240911
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Who we are
As a people-centric business, our long-term sustainability depends on our employees and culture. We have more than 16,000 employees in 35+ different countries who speak over 80 languages. We also serve millions of clients from different cultures around the world. We believe a wide range of perspectives and talent is crucial to creating a richer culture for our employees and a better experience for our clients.
How we typically hire experienced professionals
Online Application
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Recruiter Conversation
If selected to move forward, you’ll have a high-level conversation with a recruiter to discuss the role in more detail and hear more about your experience and career aspirations who will determine if you’re a potential match.
In-person/Virtual Interviews
Selected candidates meet with members of the BlackRock team. There may be a couple of rounds of interviews, where you’ll have the opportunity to meet a mix of employees you’d be working with and gain a clear understanding of the role and our culture.
Offer
At the offer stage, we will present a total compensation package. All offers are subject to background checks and other pre-employment clearances.
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As a global investment manager and fiduciary to our clients, our purpose at BlackRock is to help everyone experience financial well-being. Since 1999, we've been a leading provider of financial technology, and our clients turn to us for the solutions they need when planning for their most important goals.