Analyst, Incident and Problem Manager, Aladdin Product Group

Analyst, Incident and Problem Manager, Aladdin Product Group

Website blackrock BlackRock

We are a global investment manager helping more and more people

Job Description
The Command Center and Control team are responsible for Incident, Problem and Change processes across the Aladdin platform for BlackRock and our external BlackRock Solutions Clients. We are looking for an Incident and Problem manager who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents.

We have a broad and diverse skillset and are seeking a new team member to join us who will bring something additive and different. If you have a background in supporting critical applications and a track record in outstanding service delivery, we would love to speak to you!


Would you like to be the part of our team? We would encourage applications from candidates with any of the below skills:

Strong interpersonal skills.
Ability to identify trends and a keen problem solver.
A proven aptitude for quickly learning new technologies.
An understanding of running services on Cloud infrastructure solutions.
Experience in application monitoring solutions e.g. AppDynamics.
Data driven analytics tools e.g. SPLUNK.
Understanding of operating within an ITIL framework.
Previous experience working in Financial Services or the Technology industry.
If you don’t immediately resonate with any of the skills listed, but this is the type of role which sounds exciting to you, we’d love to hear from you!


We are passionate about advancing sustainability efforts, committed to diversity of values, identities and ideas brought by our employees and are always looking to invest in our talent and culture.

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