Analyst, Incident and Problem Manager, Aladdin Product Group

Analyst, Incident and Problem Manager, Aladdin Product Group

Website blackrock BlackRock

We are a global investment manager helping more and more people

About this role



The Command Center and Control team are responsible for Incident, Problem and Change processes across the Aladdin platform for BlackRock and our external BlackRock Solutions Clients. We are looking for an Incident and Problem manager who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents.

We have a broad and diverse skillset and are seeking a new team member to join us who will bring something additive and different. If you have a background in supporting critical applications and a track record in outstanding service delivery, we would love to speak to you!


Would you like to be the part of our team? We would encourage applications from candidates with any of the below skills:

  • Strong interpersonal skills.
  • Ability to identify trends and a keen problem solver.
  • A proven aptitude for quickly learning new technologies.
  • An understanding of running services on Cloud infrastructure solutions.
  • Experience in application monitoring solutions e.g. AppDynamics.
  • Data driven analytics tools e.g. SPLUNK.
  • Understanding of operating within an ITIL framework.
  • Previous experience working in Financial Services or the Technology industry.

If you don’t immediately resonate with any of the skills listed, but this is the type of role which sounds exciting to you, we’d love to hear from you!


We are passionate about advancing sustainability efforts, committed to diversity of values, identities and ideas brought by our employees and are always looking to invest in our talent and culture.




Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.




About BlackRock


At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.


This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.


For additional information on BlackRock, please visit | | Instagram: @blackrock | Twitter: @blackrock | LinkedIn:

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