Associate, Problem Manager

Associate, Problem Manager

Website BlackRock

BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. BlackRock currently has more than $9 trillion AUM and approximately 16,500 employees in more than 30 countries and a major presence in global markets.

The Platform Oversight & Governance (POG) team, a member of BlackRock’s Data Platform & Solutions function, enables a utility-grade data platform by ensuring processes are measured, problems are remediated, and changes are well-controlled. The group has four (4) focus areas:

Change Management – Measure risk and impact of changes to the data factory platform

Platform Analysis – Assess, design and/or deploy scalable operational support for platform processes

Business Intelligence – Increase operational insights with data visualization of data factory processes

Problem Management – Manage continuous improvements in the data factory.

We’re looking for a dynamic team member to use their industry experience to evolve our problem management workflow and strategy!

Key Responsibilities

  • Acts as primary lead for the problem management ITIL process and providing day to day guidance to other operational teams.
  • Proactively monitor and review problem tickets to size their overall impact to the overall business.
  • Manage problem management lifecycle, including assembling the relevant partners, establishing the root cause, and ensuring senior management is informed of progress and recommendations for closure.
  • Create implementation plan to strategically resolve problems and communicate recommendations to senior leadership.
  • Monitors and reports on service levels across the problem management lifecycle.
  • Derive insights from Aladdin’s data factory ecosystem to improve operational workflows and processes.


  • Industry experience in Problem Management domain preferred.
  • Demonstrate ability to identify, collect and analyze data to improve performance.
  • Excellent verbal and written communication skills.
  • Strong organization and time management skills
  • Strong analytical and problem-solving skills.
  • Solid project management skills and desire for continuous improvement
  • Prior experience using ServiceNow ITSM tool preferred.
    Ability to empower/guide a team but still work effectively as an individual contributor.
  • Ability to handle ever increasing responsibility and assignments with growing complexity.
  • Shows initiative on assignments, and professionally executes projects with little direction
  • Data visualization expertise in Tableau, PowerBI and/or Grafana preferred

To apply for this job please visit

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