About this role
The Onboarding team is part of BlackRock’s Global Client Services division and encompasses both the Implementation & Document & Lifecycle Management functions for bringing new client and business opportunities onto the BlackRock platform across the firm’s business channels. The team plays an active and visible role with our clients and works closely with the Client & Investment businesses, Legal, critical operations teams and external services providers to deliver an outstanding “One BlackRock” client experience.
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing performance to highly efficient indexing strategies designed to gain broad exposure to the capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.
The role is to join our Onboarding Lifecycle Management team as an Associate for the Edinburgh team responsible for the onboarding operational support of new and existing BlackRock Clients.
The Onboarding Lifecycle Management Team sits within Global Client Services, supporting new client portfolio and fund-launch events as well as critical client change activity such as investment guideline updates and benchmark changes. The successful candidate will be responsible for leading changes to client’s portfolios and BlackRock funds, leading the launch of certain portfolios and coordinating internal BlackRock teams (sales, portfolio management, investment operations, and corporate functions) across EMEA.
Day to day tasks and responsibilities include:
Coordinate and run launch and change events with all impacted partners (internal and external)
Partner with our sales and client service teams and to manage the onboarding experience by clearly articulating the key landmarks to implement a new portfolio or a desired change
Review activity dashboard and handle the tasks associated with client onboarding activities
Provide critical control functions such as requesting/receiving sign-offs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines
Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm
Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.
Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritize their own workloads appropriately.
We are looking for people who are:
Curious: You like to learn new things and have a healthy disrespect for status quo
Brave: You are happiest outside your comfort zone
Passionate: You feel personal ownership for the work you do and an aspiration to be better
Open: You value and respect input from other
Experimental: You make mistakes, but learn from them
You should have:
At least 5 years experience in a fast-paced multinational environment
Experience with attention to detail
Excellent communication skills
Fluency in English – verbal and written, knowledge of any other European language is a plus
Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
Strong client service skills and a passion for delivering service excellence
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com | www.blackrock.com/corporate | Instagram: @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
To apply for this job please visit blackrock.wd1.myworkdayjobs.com.