Service Delivery – Publishing Quality and Training Manager, Web Tech Engineering

Service Delivery – Publishing Quality and Training Manager, Web Tech Engineering

Website blackrock BlackRock

We are a global investment manager helping more and more people

About this role

BlackRock is looking for a manager to oversee and support quality and training procedures for the publication of web content and documents on the company’s global network of websites.  Based in the company’s Edinburgh operations center, this role will report into the Regional Publishing Lead in WTE Content Operations.

The successful candidate will manage quality assurance and improvement programs for web and document publishing, including comprehensive training and support resources.


Your role and responsibilities

Oversee the permissions and access controls in ServiceNow, GLS, Teamsite and Red Oak for new or re-classified publishers
Plan, develop and deliver a comprehensive catalogue of training, on-demand and certification materials for publishers
Maintain an on-demand resource library for publishers and requestors of publishing services
Monitor and report on document publishing activity and any associated operational risk issues;
Interact with publishers, document owners and content authors globally to address quality issues and required changes to submissions
Participate in operational improvement initiatives
You have

At least 5 years of professional experience in a related quality management or service delivery role.  Experience in financial services industry would be a plus.
Demonstrated experience on an enterprise level web content management system (e.g. Teamsite) and/or document management system
Ability to effectively manage multiple tasks
Professional writing and editing experience, ideally for training curricula, strongly preferred
Highly organized and detail-oriented, with superior data entry and quality control skills
Excellent communication and interpersonal skills with ability to work with large teams and global stakeholders
Results driven and passionate about process and governance
Flexibility to work “global” hours – such as aligning with various timezones — if needed.

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