Support Engineer

Support Engineer

Website freeagent FreeAgent

FreeAgent 🚀

FreeAgent is one of the UK’s most popular online accounting apps, with over 110,000 customers. FreeAgent removes the stress and pain of dealing with business finances, allowing business owners to focus on running their business!

Our customers love FreeAgent. It is rated 4.7 on Trustpilot.

Our employees love FreeAgent. We are rated ⭐⭐⭐⭐⭐ on Glassdoor.

We’re an independent subsidiary of NatWest group and we’re working closely with them to introduce over 500,000 bank customers to the FreeAgent experience in 2021. This is super-exciting and a big technical challenge. It’s a great opportunity for engineers at FreeAgent to see their work make a direct impact on the happiness and productivity of the small business customers across the UK!

We believe in the power of a happy and diverse team and we’d love you to join us on this journey 🙏

The role 👷

Day to day here’s what you can expect:

You’ll gain a broad experience of the FreeAgent application allowing you to discover exactly what’s happening behind the scenes when things haven’t gone as planned.
You’ll use your software engineering skills to track-down, report, prioritise and fix bugs with the rest of our development team
You’ll build web tools that empower our first-line support team to diagnose and fix customer concerns
You’ll work closely with our first-line support team, other engineering teams, third-party service providers and directly with our customers, to bring every situation under control in a polite and super-helpful manner.
You’ll help develop the technical knowledge of our first-line support team with ongoing training for the complex parts of our system.

You 🙌

What we’re looking for:

Experience developing web applications (Ruby, Python, Java etc)
You’re a quick learner, happy to develop your skills and understanding “on the job”
Confidence working in a Unix environment
Capable of explaining technical concepts to people of various technical literacy
Enthusiasm for working directly with customers
An unbreakable positive attitude – you embrace all challenges with a smile.
Excellent written and verbal communication
This is a fantastic opportunity for a newly qualified applicant looking to move into the software industry. Applicants with more experience are of course welcomed! If the idea of cutting code and helping customers excites you, please do get in touch!

Benefits 🎁

The annual salary for this role is £26,000 – £30,000 junior level or £30,000 – £42,000 mid level, depending on experience. We provide a comprehensive package of employee benefits, such as 33 days holiday (increasing year on year!), private health care, life assurance, 5% matched pension contributions, and buy-as-you-earn share schemes. Find out more on our website.

The best place to work 👩🏽‍💻

We believe in a strong work-life balance. We don’t work long hours and 50% of our engineering team work from home full time – as a company we have been championing remote working for 14 years! We also have a fabulous Edinburgh HQ which is designed for collaboration, including high-quality A/V equipment to provide a great experience for distributed teams.

This role will be based partly in our Edinburgh office with an opportunity to adopt hybrid working under an agreed pattern from both the office and at home each week. We’re also open to discussing remote working (within the UK) and part-time working patterns for this role (minimum 4 days per week) depending on experience.

Applying for the role✍

Our application process is simple; just upload your CV and tell us why you’re interested in the role. The interview process involves a phone interview, two ‘at home’ exercises that each take a couple of hours, followed by two or three video interviews.

We really want to emphasise our commitment to building an inclusive and diverse team! We strongly encourage applications from people with varied backgrounds and perspectives.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Don’t forget to tell us about why you think FreeAgent is the right place for you to make a difference!

To apply for this job please visit

%d bloggers like this: