Pensions Administrator

Pensions Administrator

  • Full Time
  • Glasgow

Website hymansrobertson Hymans Robertson

We are recruiting for an experienced Senior Pensions Administrator to join the admin team in our modern office in Glasgow on a permanent basis.

Works as part of a dynamic administration team to deliver high quality administration service to both members and clients internally and externally on Defined Benefit (DB) Defined Contribution (DC) and CARE pension arrangements.

Takes responsibility for the delivery of high-quality administration services in the designated locations. Assists members with complex pension issues and helps support and develop less experienced members of the team. Assists with workflow control, as required.


  • Provides a timely, efficient, professional and personal service to meet the needs of all our internal and external client/members and agreed service levels.
  • Completes all administration processes in accordance with TPA target service levels and exact timescales.
  • Maintains and updates member records on the Universal Pensions Management system (UPM).
  • Manage annual and periodic scheme events, such as pension increase and annual renewal exercises.
  • Prepares and finalises Administration Reports and presentation of these to clients/trustees.
  • Identify and ensures all work is out of scope work is charged, in particular, requests and projects outside the agreed client fee basis – liaising with Team leader.
  • Gathers and reports client/member feedback to the Team Leader and helps to implement improvements.
  • Undertakes additional specific projects as and when required.

Technical Knowledge, Processing and Procedures:

  • Assists with workflow management, including checking system and non-system calculations and output performed by team members.
  • Coaches less experienced administrators.
  • Acts as a point of reference on technical issues and non-standard cases.
  • Identifies Risk Events and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory)
  • Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader.
  • Escalates more complex technical queries and issues to the Team Leader and technical support team members.
  • Ensures all work is logged onto and processed through the correct workflow process.
  • Works with the Team Leader to improve operational efficiency and reduce costs e.g. by identifying opportunities for automation of calculations and full use of standard products.
  • Develops and effectively communicates internal procedures and working practices and shares these with the team(s).
  • Proactively seeks to develop own career by furthering technical knowledge and capability.
  • Adheres to the firm’s Information Security standards, policies and procedures.


  • GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
  • Professional qualification, such as Associate Membership to the Pension Management Institute, is currently studying.

Skills / Experience:

  • Proven solid experience of day-to-day pension administration and working on DB/DC and CARE pension arrangements.
  • Has up to date knowledge of relevant pension legislation, regulations and technical developments affecting pension administration.
  • Good working knowledge of Microsoft Office applications and experience using a pensions administration system.
  • Experience of working in a client relationship focused environment, within pension administration.
  • Communicates clearly and concisely both orally and in writing.
  • Plans and organises time and workload effectively and works well under pressure.
  • Excellent attention to detail and able to work quickly and accurately.
  • A strong team member and works in a consultative, collaborative manner with others.

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